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Helpdesk Assistant job in Oxford
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Helpdesk Assistant job in Oxford
Oxford
Recruitment Solutions is recruiting on behalf of a client in Oxford for a Helpdesk Assistant to join their Service Centre team on a temporary basis for approximately 3 months, with the possibility of extension.
This Helpdesk Assistant job in Oxford focuses on delivering excellent customer service to all stakeholders while ensuring that service requests are handled efficiently and in line with service level specifications
Upload your CVJob summary
- Oxford
- 10am-6.30pm, 40 hours per week
- Temporary role
- 13.83
About the role
In this Helpdesk Assistant job in Oxford, you will be responsible for receiving and processing customer requests promptly via phone and email, ensuring that all tasks are monitored through to completion.
You will accurately log all relevant information into the Computer Aided Facilities Management (CAFM) system in line with the Performance Management System (PMS), enabling effective communication with the appropriate departments. Each request must be assigned and communicated with a task number.
A key part of the role involves regularly reviewing logged calls on internal databases to track progress, identify priority tasks, and ensure that all work is completed within agreed timeframes.
You will also be responsible for passing instructions to facilities staff and recording all actions taken in response to calls and requests. This supports the wider team in meeting contract performance targets. Additional related duties may be required as part of this Helpdesk Assistant job in Oxford.
About you
To be successful in this Helpdesk Assistant job in Oxford, you will demonstrate a strong commitment to delivering high levels of customer service at all times. A positive attitude and friendly demeanour are essential when dealing with stakeholders.
You will have excellent organisational and communication skills, along with strong attention to detail. Being comfortable working with computer systems is important, including experience with Microsoft packages and Outlook.
Previous experience in a customer service or call centre role is required for this Helpdesk Assistant job in Oxford, as it will support your ability to manage requests effectively and work within a structured service environment.
