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Help Desk Operative
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Help Desk Operative
Oxford
Recruitment Solutions is recruiting on behalf of its client for a Help Desk Operative job in Oxford. We are seeking a dedicated Helpdesk Operative to provide exceptional technical and customer support. The successful candidate will manage incoming queries, assist users with technical issues, and help ensure the efficient resolution of problems. This position requires excellent communication skills, a professional phone manner, and the ability to manage multiple tasks in an organised and efficient way.
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- Oxford
- Temporary role
About the role
As a Helpdesk Operative, you will support the Service Centre team in delivering services that meet contract requirements while helping maintain high standards of customer service and operational efficiency.
Your responsibilities will include:
- Supporting the Service Centre team in delivering services that meet contract requirements.
- Providing day-to-day administrative support to Service Leads to help minimise service disruptions.
- Coordinating reactive and planned maintenance work with both in-house teams and contractors.
- Raising and managing purchase orders while ensuring company procedures are followed.
- Scheduling contractor site inductions and managing contractor documentation.
- Keeping calendars, schedules, and records up to date.
- Monitoring ongoing work and helping resolve issues quickly to maintain service standards.
- Supporting improvements to systems and processes, including CAFM and other digital tools.
- Ensuring accurate record keeping by updating reports, documents, and the CAFM system.
- Assisting with reception duties when required.
- Working closely with colleagues and stakeholders to deliver an efficient, high-quality service.
This Help Desk Operative job in Oxford offers the opportunity to contribute to the smooth running of the Service Centre by combining customer service, administration, and coordination skills in a busy environment.
About you
To be considered for this Help Desk Operative job in Oxford, you must have previous call centre experience. Previous experience within a help desk role is also required.
You will also have:
- Excellent organisational and administrative skills.
- Strong communication and customer service skills.
- The ability to work effectively as part of a team.
- A reliable, proactive, and solution-focused approach.
- Good time management skills and strong attention to detail.
- The ability to manage multiple tasks and competing priorities.
- A positive attitude with a flexible, can-do approach.
- A commitment to professionalism, teamwork, and continuous improvement.
If you have the required call centre experience, previous help desk experience, and enjoy delivering organised, customer-focused support, this Help Desk Operative job in Oxford could be an excellent opportunity.
