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Customer Success Executive
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Customer Success Executive
Didcot
Recruitment Solutions are proud to be working with a market leading business, who due to continued growth are looking for a Customer Success Executive to join the existing team on site. This role would be ideal for a candidate who loves speaking to new people on a daily basis & has experience in maintaining and growing a portfolio of key accounts.
Overview
We are seeking a dedicated and personable Customer Success Manager to join our dynamic team. The successful candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our products and services. This role offers an exciting opportunity to utilise excellent communication skills and contribute to customer retention and growth. Candidates should be organised, proactive, and capable of managing multiple priorities effectively.
Job summary
- Didcot
- 9am - 5pm hours per week
- Temp-to-perm
- 32,000
About the role
- Act as the primary point of contact for clients, providing exceptional customer service via phone, email, and other communication channels.
- Conduct regular check-ins with clients to understand their needs and ensure they are maximising the value of our offerings.
- Analyse client data to identify opportunities for upselling and additional service provision.
- Assist clients with onboarding processes, including data entry and account setup.
- Resolve any issues or concerns promptly, maintaining a professional and courteous approach at all times.
- Collaborate with internal teams to ensure client requirements are met and expectations exceeded.
- Maintain accurate records of client interactions, feedback, and action plans within our CRM system.
- Support multilingual clients by providing bilingual assistance in English and Spanish where applicable.
- Develop and deliver training or informational sessions to enhance client understanding of our services.
About you
- Proven experience in customer success, account management or related roles.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written, with a professional phone etiquette.
- Ability to analyse data effectively to identify trends and opportunities for growth.
- Bilingual proficiency in English and Spanish is highly desirable; multilingual capabilities are a plus.
- Demonstrated ability in upselling techniques while maintaining customer satisfaction.
- Organised with strong time management skills to handle multiple accounts efficiently.
- Ability to adapt communication style to diverse audiences and cultural backgrounds. This role is ideal for a motivated individual eager to develop their career within a supportive environment that values customer success and professional growth.
If this role is of interest to you, please click the “Apply” button or call Recruitment Solutions on 01235 811544
