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Customer Success Executive Job in Didcot
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Customer Success Executive Job in Didcot
Didcot
Recruitment Solutions is advertising a Customer Success Executive job in Didcot on behalf of a market-leading third-party business. Recruitment Solutions is the recruitment agency for this vacancy, and the successful candidate will be employed directly by the hiring company.
Due to continued growth, the organisation is looking to expand its existing on-site team with a Customer Success Executive who enjoys building relationships and speaking to new people daily. This opportunity is suited to candidates with experience maintaining and developing key accounts while supporting customer satisfaction and long-term success.
This Customer Success Executive job in Didcot offers the chance to work within a dynamic environment focused on delivering strong customer outcomes and supporting business growth. The role involves working closely with clients to ensure they gain value from the company’s products and services while maintaining a professional and organised approach.
The position would suit someone who is proactive, personable and capable of managing multiple priorities while maintaining a strong focus on client relationships and retention.
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Job summary
- Didcot
- 9am - 5pm hours per week
- Temp-to-perm
- 32,000
About the role
Customer Success Executive job in Didcot – key responsibilities
This role involves acting as a primary contact for clients and supporting their success through ongoing communication, account management and service support.
Key responsibilities include:
- Acting as the main point of contact for clients via phone, email and other communication channels
- Conducting regular client check-ins to understand needs and support continued success
- Analysing client data to identify opportunities for growth, upselling and additional services
- Supporting onboarding processes, including data entry and account setup
- Resolving client issues promptly with a professional and courteous approach
- Collaborating with internal teams to ensure client requirements are met
- Maintaining accurate CRM records of interactions, feedback and action plans
- Supporting multilingual clients with bilingual assistance in English and Spanish where applicable
- Delivering training or informational sessions to help clients better understand services
This Customer Success Executive job in Didcot offers an opportunity to work in a structured and customer-focused environment where communication and organisation are key.
About you
Candidates interested in this Customer Success Executive job in Didcot should demonstrate strong relationship-building skills and a commitment to delivering excellent customer outcomes.
Experience and skills
- Proven experience in customer success, account management or related roles
- Strong data entry skills and attention to detail
- Excellent verbal and written communication skills with professional phone etiquette
- Ability to analyse data and identify trends and opportunities
- Bilingual proficiency in English and Spanish highly desirable; additional languages beneficial
- Experience using upselling techniques while maintaining customer satisfaction
- Strong organisational and time management skills
- Ability to adapt communication style to different audiences and cultural backgrounds
This role is ideal for a motivated individual looking to develop their career within a supportive environment that values customer success and professional growth.
If this Customer Success Executive job in Didcot is of interest, please click the “Apply” button or contact Recruitment Solutions on 01235 811544.
