Customer Service Advisor

Job summary

• Didcot
• 9am-5pm hours per week
• Temp-to-perm
• £23,500-£26,000

About the role

As part of this role, you would be able to work from home 3 days a week once training has been completed (approx 12 weeks).

Working Days, Hours & Salary:

• Monday – Friday
• 9am – 5pm (approx.) – some flexibility can be offered
• £23,500 p/annum (+ performance bonuses, allowing up to £26,500)
• 5% annual christmas bonus (profit dependant)
• 2 days working in the office, 3 days working from home (once training completed)

Key Responsibilities:

• Answering customer emails and phone calls.
• Resolving any issues with deliveries or products
• Answering any general enquiries in regards to the services on offer
• Data processing and inputting onto a bespoke CRM system
• Preparing and processing orders
• Liaising with different departments to ensure a smooth service

Candidate Expectations:

• Friendly, bubbly, confident personality.
• Experience in customer service is advantageous, but not essential
• Ablility to resolve issues in a calm & professional manner whilst remaining empathetic
• Strong computer skills (MS Outlook / Excel)

About you

If you’re interested in this role please click on “Apply” or call Recruitment Solutions on 01235 811544