Customer service administrator

Recruitment Solutions are currently working with one of the nations leading Waste Management companies. Due to continued & massive growth, we are looking for a service administrator to join the busy team on a permanent basis.

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Job summary

37.5 hours per week
Temp-to-perm
12

About the role

Key Responsibilities:

Contact customers if there has been a missed collection with reasons & confirm rescheduled day
Minimise the number of invoice queries and investigate any credit requests made by customers
Inputting of data onto the bespoke CRM / database
Conduct end of month checks to ensure invoicing runs smoothly
Resolve any customer missed collections in a calm manner
Self manage emails & workload

Candidate Expectations:

Strong administration skills
Competent in the use of all Microsoft applications (outlook & excel mainly)
Excellent customer service, not afraid to make phone calls
Able to deal with difficult situations whilst resolving the issue at the same time
Must be a team player willing to help the rest of the team
Able to work on your own initiative

Working Days, Hours & Salary:

Monday – Friday
08:30 – 17:00
£12 per hour

Benefits:

Company pension

Free parking
On-site parking

Schedule:

Day shift

Monday to Friday
No weekends

Experience:

customer service: 1 year (preferred)

Administrative: 1 year (preferred)
Job Types: Full-time, Permanent

About you

If you’re interested in this role please click on “Apply” and a member of the team will be in contact with you