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Customer Service Admin
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Customer Service Admin
Leeds
An excellent opportunity has arisen for an experienced Customer Service Administrator to join an industry & market leading business, from their offices in Trafford Park – Manchester.
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- Leeds
- 08:30 - 17:00 hours per week
- Temp-to-perm
- 25,000
About the role
Benefits:
- Discount codes / vouchers for high street retailers
- Opportunity for growth within the business
- Amazing culture on site
- Regular social events
- Permanent work
The Role:
- Contact customers for missed collections & confirm rescheduled day
- Minimise the number of invoice queries and investigate any credit requests made by customers
- Inputting of data onto the bespoke CRM / database
- Conduct end of month checks to ensure invoicing runs smoothly
- Resolve any customer missed collections in a calm manner
- Self manage emails & workload
About you
The Requirements:
- Strong administration skills
- Competent in the use of all Microsoft applications (outlook & excel mainly)
- Excellent customer service, not afraid to make phone calls
- Able to deal with difficult situations whilst resolving the issue at the same time
- Able to prioritise & self manage workload
- Can-Do attitude. Always doing the right thing, not the easy thing
- Team Player. Willing to assist other departments where required.
