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Client Services Coordinator

Eastleigh, Hampshire

Recruitment Solutions are working with a facilities management team based in Eastleigh. Due to expansion they require an experienced Client Services Coordinator on a temp to perm basis

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Job summary

  • Eastleigh, Hampshire
  • Temp-to-perm
  • £25,000 per annum

About the role

Main Duties:

  • To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.
  • Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times
  • When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
  • Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
  • Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
  • Process and job on the in house finance system (JDE) to enable invoicing
  • Liaising with Clients to escalate out of line incidents.
  • Raise Purchase Orders as and when required.
  • Coordinate faults, schedule to engineers, communicate with customers.
  • Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action

About you

Candidate Experience:

  • Essential Knowledge, Skills and Experience help desk service coordination
  • Sufficient experience of providing a facilities or maintenance service in a busy organisation
  • Some experience of working with contractors and suppliers and monitoring of service standards
  • Proven experience of delivering excellent customer care and service in a large organisation
  • Enthusiasm and commitment to learn about and get involved in the department’s activities Administration
  • Ability to prioritise workload, to work under pressure with a high level of organisational proficiency and initiative
  • Strong computer skills with competency in Microsoft Office and database packages;
  • Good attention to detail
  • Good numeracy skills, ability to process invoices accurately and efficiently
  • The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
  • Customer care experience
  • Strong written and spoken English
  • Excellent telephone manner, and the ability to communicate effectively at all levels
  • Ability to write clear, informative, customer focussed letters in a style appropriate to the reader
  • Ability to work effectively as part of a team
  • Experience of working in a call centre / help desk is essential.

Salary £25,500 depending on experience

Hours: Mon to Fri 0800 to 1700

To apply please click apply with a current CV showing your skills and one of our team will review your CV and call you to discuss the position.

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