Client Services Coordinator

Job summary

• Eastleigh, Hampshire
• Temp-to-perm
• £25,000 per annum

About the role

Main Duties:

• To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.
• Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times
• When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
• Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
• Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
• Process and job on the in house finance system (JDE) to enable invoicing
• Liaising with Clients to escalate out of line incidents.
• Raise Purchase Orders as and when required.
• Coordinate faults, schedule to engineers, communicate with customers.
• Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action

About you

Candidate Experience:

• Essential Knowledge, Skills and Experience help desk service coordination
• Sufficient experience of providing a facilities or maintenance service in a busy organisation
• Some experience of working with contractors and suppliers and monitoring of service standards
• Proven experience of delivering excellent customer care and service in a large organisation
• Enthusiasm and commitment to learn about and get involved in the department’s activities Administration
• Ability to prioritise workload, to work under pressure with a high level of organisational proficiency and initiative
• Strong computer skills with competency in Microsoft Office and database packages;
• Good attention to detail
• Good numeracy skills, ability to process invoices accurately and efficiently
• The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
• Customer care experience
• Strong written and spoken English
• Excellent telephone manner, and the ability to communicate effectively at all levels
• Ability to write clear, informative, customer focussed letters in a style appropriate to the reader
• Ability to work effectively as part of a team
• Experience of working in a call centre / help desk is essential.

Salary £25,500 depending on experience

Hours: Mon to Fri 0800 to 1700

To apply please click apply with a current CV showing your skills and one of our team will review your CV and call you to discuss the position.