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Shop Manager


Our client in Oxfordshire are looking for a Relief Shop Manager to join their team. Working flexibly within the retail relief team to ensure the continued smooth operation of all Charity shops across Oxfordshire during periods of manager absence. You will act as the Manager on duty, driving sales, merchandising, stock rotation and excellent customer service during periods of cover as we continue to raise funds.


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Job summary

  • Oxfordshire
  • 37.5 hours per week
  • Temp-to-perm
  • £21,937

About the role

Tasks and responsibilities:

· Supporting overall retail profit contribution through the achievement of budgeted sales when covering shops

· Ensuring that shop operations are effective and thereby maximising sales income including opening and closing at agreed times

· Ensuring that the highest standard of customer service is maintained for customers and donors

· Maximising potential claimable Gift Aid income by promoting the Gift Aid scheme in store, increasing the number of new and repeat donors

· Ensuring that stock donations are processed daily and the shop floor stock is rotated regularly in line with shop and hospice operating guidelines

· Maintaining a high standard of display and visual merchandising

· Ensuring that stock is sorted, steamed and prepared for display as per merchandising and pricing guidelines

· Supporting shop managers to create attractive and inviting window displays, merchandised in line with Brand guidelines and event calendars

· Researching and identifying suitable items for sale via Hospice Online platforms eg. eBay, Amazon

· Ensuring new goods are recorded accurately on the EPOS system, i.e. sales, stock takes and transfers

· Ensuring that all sales are recorded correctly through the till and that handling of all monies is completed in line with financial policies and procedures

· Undertaking operational administrative processes efficiently and effectively

· Attending all mandatory and relevant training or meetings as identified by the Hospice/ Director of Retail

· Providing alternative location cover when required

About you


Experience of managing in a customer-based environment, promoting excellent customer service and compliance

Experience of carrying out cash handling and administrative duties

Experience of working in retail or multi-site role

Experience of working with volunteers

Experience of working with Gift Aid

Relevant Skills/Abilities

Organised and enthusiastic

Ability to work independently and as part of a team

Ability to be resilient, professional and remain calm in challenging situations

Good knowledge and use of IT / Microsoft Office

Knowledge of Health and Safety in the workplace


Flexible to change work location at short notice

Weekend, Bank Holiday, Sunday working when required in the working pattern of the role

Full UK Driving Licence and access to vehicle

Right to work in the UK


£21,937 + £1,500 car allowance per annum

Hours of Work:

37.5hrs across 5 days. Availability across 7 days required

Holiday entitlement:

36 including 8 Bank Holidays

Additional Benefits

Car Allowance, Employee Assistance Programme, Death in Service, Cycle to Work

Type of Contract:


Probation period:

Three months

To apply please click apply with a current CV or call Recruitment Solutions on 01235 811544.

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