You are applying for this role:
Service Delivery Coordinator
To apply for this job, simply fill out the form below and attach your CV. One of our team will be in touch.
Provide a first line contact for internal and external customers/contractors.
•To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.
•Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times
•When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
•Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
•Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
•Process and job on the in house finance system (JDE) to enable invoicing
•Liaising with Clients to escalate out of line incidents.
•Raise Purchase Orders as and when required.
Administer PPM’s and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date
•Monitor the email system and respond accordingly to queries and client requests.
•Coordinate faults, schedule to engineers, communicate with customers.
•Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.
•Any other duties as requested by the Management Team within reason to suit the changing needs of the business.
•Assist the Customer Service Manager to monitor service standards
•Monitor the active jobs logged on with the helpdesk, to include the CAFM system, and the EMMA Application.
•Recommend to the Customer Service Manager improvements that could be made to the help desk service delivery
•Review and make recommendations to maintain building integrity, maintaining accurate records as required.
•Administration working to help desk standard procedures:
•Operate and maintain an effective filing system for the department.
•Produce reports for all management team when required
•Effective help desk service, follow up on requests and customer handling
•Effective administrative support to the help desk and record keeping
•Effective teamwork, flow of information and multi-skilling to provide cover across team
Essential Knowledge, Skills and Experience help desk service coordination
Length of assignment: November 2023 until February 2024
Hours of work: 8am to 5pm, Monday to Friday
Hourly rate: £12.95ph
Location: Eastleigh, SO53 3YE
To apply please click apply with a current CV or call Recruitment Solutions on 01235 811544.