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Order Management Co-ordinator

Job description


Our client in Weybridge are looking for an Order Management Co-ordinator, to join their team on a full time basis.

Department Objectives: Working within a team providing support for Field Sales and Internal/External customers, ensuring all aspects of the business is being complete effectively. Providing support to team members and customers alike, in a professional and efficient manner.

Primary Objectives of the Role: Working within a team providing administrative support, the main duties to include sales order processing, order status control and reporting.


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Job summary

  • Temp-to-perm
  • 28000-30000

About the role

Key Responsibilities:

Sales order processing, progressing, order status control and reporting

Ensuring correct pricing on all orders

Reserve management set up and maintain as per guidelines

Dealing with OBS queries and contacting end users

Booking orders with customers, calculating loads and implementing any special instructions.

Order receipt acknowledgement

Electronic data intermission (EDI), co-ordination and implementation

Stock control of back orders etc and reserve stock control for given accounts

Various daily/weekly back order reports to internal and external customers

Maintain up-to-date, accurate filing system

Pro-active and regular communication with customers

Nil stock and Late Order reports to be actioned – ensure calls to customers

SO / SA Mapping for home OBS / home deliveries

Re pricing as requested.

– Management of RAD’s (require arrival date) per lines

Pick orders as per booking slot

Price Queries from customers / AR Dept.

– Resolving delivery issues

Ad Hoc duties


Any other departmental duties as requested by your manager

Checking price queries – making sure of a fast turnaround

Back orders – maximising stock orders for booking

Collection requests

Liaising with all manual warehouses, ensuring orders are sent in a timely manner and Invoiced on confirmation of delivery

Communication with home delivery warehouse on deliveries etc.

Dealing with Home delivery failures

Raising claims to the warehouse for any damages



Home Delivery invoices verification and checking


Clear up of accounts ensuring that anything that we can deliver to the customer is booked and to cancel any old orders once given the go ahead from customers.

Spot check on filing to ensure all orders are filed correctly

POD checks

Manual warehouses check, stock, picking and confirming


Review and maximize month end bookings


About you


Good keyboard skills

Working experience of Windows Packages, Word and Excel ( v-lookup, charts, pivots)

Excellent communication skills both verbal and written

Good organisation and prioritisation skills

Able to work well within a team and individually

– Mon – Fri

– Office hours

– Salary 28k – 30k per annum.


To apply please call Recruitment Solutions on 01235 811544 or apply with a current CV.

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